Troubleshooting — SM Fire TV Remote

Try this first

Restart the app Swipe up from the app switcher to close it fully, then open it again.
Same Wi‑Fi Confirm your iPhone and Fire TV use the same network name (SSID), not a guest network.
Restart devices Restart your iPhone. Unplug the Fire TV or stick for 30 seconds, then power back on.
Update Check the App Store for the latest version of SM Fire TV Remote.
VPN off Turn off VPNs and retry — they often block local network discovery.

Device not connecting / not detected

My Fire TV isn’t showing up in the list

The usual cause is that your iPhone and Fire TV are on different networks. Check that both use the same Wi‑Fi name — some routers split 2.4 GHz and 5 GHz into separate names. After confirming, run discovery again in the app. Also enable Local Network for the app in Settings → Privacy & Security → Local Network.

It worked before, but the TV disappeared

Your TV may have received a new IP address from the router. Restart the Fire TV, wait until it is back online, then try again. If it keeps happening, restart the router or assign a static IP to the TV in your router settings.

Scan runs a long time and finds nothing

Disable any VPN or proxy on the iPhone and scan again. On your router, turn off “AP isolation,” “client isolation,” or “guest network isolation” if those features block devices from seeing each other on the same LAN.

Permissions

How do I enable Local Network access?

Open Settings → Privacy & Security → Local Network, find SM Fire TV Remote, and turn it on. Without this, the app cannot discover devices on your home network. It does not grant general internet access beyond what the system already allows.

I denied a permission — how do I fix it?

Open Settings, scroll down to the app, and review its toggles. You can re-enable Local Network and other permissions there; changes apply immediately.

Wi‑Fi, VPN, and public networks

I use a VPN — can the app still work?

Most VPNs send traffic through a remote server, which breaks local discovery. Turn the VPN off while pairing or controlling the TV. Some VPN apps support split tunnelling — you can try excluding our app if your provider offers it.

Hotel or office Wi‑Fi doesn’t work

Many shared networks isolate clients so phones and TVs cannot talk to each other. Use a personal hotspot or home Wi‑Fi where both devices are on the same unrestricted network.

App behaviour

The app crashes on launch

Update from the App Store, force-quit and reopen, then restart the iPhone. If it still crashes, delete and reinstall the app. Your data isn’t stored on our servers for core remote use.

The connection drops often

Weak Wi‑Fi is the common cause. Move closer to the router, reduce interference, and prefer 5 GHz when both devices support it on the same SSID.

The app feels slow

Close unused apps, check router load, and free up storage on the phone if you are critically low on space.

Subscriptions

I paid but don’t see premium features

In the app, use Restore Purchases and ensure you are signed in with the same Apple ID used to buy. If it still fails, email support@sagemodestudios.com with your receipt.

How do I cancel?

Subscriptions are managed in Settings → [Your Name] → Subscriptions on your iPhone. Details are on our Subscription info page.

Still stuck? Email support@sagemodestudios.com — we typically reply within one business day.