TROUBLESHOOTING

The most common cause is that your iPhone and your target device (TV/FireTV) are on different Wi-Fi networks. Check both devices and ensure they are connected to the same SSID. Also, ensure you have granted "Local Network" permissions to the app in your iPhone Settings > Privacy.

Your target device may have received a new IP address from your router. Try restarting your target device and then running the scan again in the app. Restarting your router can also help resolve persistent connection drops.

Go to your iPhone Settings > [App Name] and ensure that the "Local Network" toggle is turned ON. Without this, the app cannot communicate with other devices in your home.

Generally, no. VPNs create a secure "tunnel" that often isolates your phone from your local network, making it impossible to see other devices. We recommend turning off your VPN while using the remote features.

Please use the "Restore Purchases" button in the app's settings. If it still doesn't work, ensure you are signed into the correct Apple ID used for the purchase.