Privacy policy

1. The short version

• You don’t need an account to use Twistly, and we don’t ask for your name, email address or phone number.
• Your list, watch history, coins and downloads are stored on your iPhone, not on our servers.
• Twistly shows no ads and contains no advertising, analytics or cross-app tracking tools.
• We don’t sell your information, and we don’t share it for advertising.
• Our servers see the requests the app makes to show series and play episodes, and nothing more.

2. Information that stays on your iPhone

To work the way you expect, Twistly keeps these things in its own storage on your device: the series you save to My List, your watch history and where you stopped in each episode, your coin balance and the episodes you have opened with coins, your VIP status, your settings (such as video quality and autoplay), and the episodes you download.

We don’t receive a copy of any of this. If you delete the app, iOS deletes it too. Your iPhone’s own backup to iCloud or a computer may include the app’s settings and history, under Apple’s terms. Downloaded episodes are excluded from those backups.

3. Information our servers receive

Series lists, search results and episode streams come from servers run by SageMode Studios. Like any app that loads content from the internet, each request Twistly makes tells our servers:

• your device’s IP address, which can show an approximate location such as the country or city;
• what was requested, for example a list, a search term, or a series and episode number;
• the app version, the iOS version and the language setting, which iOS adds to every request.

We use this only to deliver what you asked for, to keep the service secure and stop abuse (for example by limiting how often one address can call it), and to find and fix problems. We don’t use it to build a profile of you, and we don’t combine it with information from other sources.

4. Video and image delivery

Episodes and cover images are delivered by content delivery networks run by our content and hosting partners. When you play an episode or open a screen, your device connects to them directly, so they also receive your IP address and the files requested, in order to send them to you. They handle that information under their own privacy policies.

5. Purchases

Twistly VIP subscriptions and coin packs are sold through Apple’s App Store. Apple processes the payment, and we never see your card details or your Apple ID. Apple tells the app which purchases are active so it can give you what you paid for. See the subscription terms for billing and cancellation.

6. When you contact us

If you email us or use the support form, we receive what you send: your name, your email address, your message and anything else you choose to include. We use it only to answer you and to fix the problem you report. The support form on this website is delivered to us by Formspree, a form processing service.

7. How long we keep information

Server request records are kept only as long as we need them for security and troubleshooting, and are then deleted. Support emails are kept while we help you and for a reasonable time afterwards, in case the same problem comes back. Information stored on your iPhone stays there until you delete it or the app.

8. Who we share information with

We share information only with these parties, and only for the purposes described above:

• Apple, for purchases made through the App Store;
• the hosting and content delivery providers that run our servers and deliver video and images;
• Formspree and our email provider, for support requests;
• authorities or other parties when the law requires it, or when it is needed to protect the rights, property or safety of our users, the public or SageMode Studios.

If SageMode Studios or Twistly is ever transferred to a new owner, the limited information described here would move with it, and this policy would continue to apply to it.

9. Children

Twistly is not intended for children under 13, and we don’t knowingly collect personal information from them. Some series contain mature themes. You can limit what a child can download and use with Screen Time on iPhone. If you believe a child has sent us personal information, email support@sagemodestudios.com and we will delete it.

10. Your rights and choices

Depending on where you live, you may have the right to ask what personal information we hold about you, to have it corrected or deleted, to object to how we use it, or to complain to your data protection authority.

Because Twistly has no accounts, most information about you never leaves your iPhone, and you can delete it by deleting the app. For anything we hold, such as support emails or server records, write to support@sagemodestudios.com. To help us find server records, tell us roughly when you used the app and your country. We answer requests within the time the law in your country requires.

11. Security

We take reasonable technical and organizational steps to protect the information our servers handle, and we limit access to the people who need it to run the service. No internet service can be perfectly secure, so we can’t guarantee absolute security.

12. International processing

Our servers and the providers named in section 8 may process information in countries other than the one you live in, where data protection rules may differ. Wherever it is processed, we protect it as this policy describes.

13. Changes to this policy

If Twistly starts handling information in a new way, for example if we add accounts, we will update this page before the change reaches the app and change the date at the top. If a change is significant, we will also tell you in the app.

14. Contact us

Questions or requests about privacy in Twistly: email support@sagemodestudios.com, or use the support form. We reply within one business day.