Subscriptions

1. What Twistly VIP includes

While your subscription is active you can:

• watch every episode in Twistly without spending coins;
• choose 1080p video quality;
• download episodes to watch offline.

The benefits on the VIP screen in the app at the time you subscribe are the ones that apply. If we change them, we will update this page and tell you in the app.

2. Plans and prices

Twistly VIP is offered as a weekly, monthly or yearly plan. The price of each plan, in your local currency, is shown in the app and in the Apple payment sheet before you confirm. Prices can differ between countries and include any taxes Apple collects.

Some plans start with an introductory price for a set period, for example a discounted first two weeks. The app shows how long the introductory price lasts and the regular price that follows. After the introductory period, the plan renews at the regular price. Each Apple ID can use an introductory offer once.

3. Payment and auto-renewal

• Payment is charged to your Apple ID account when you confirm the purchase.
• The subscription renews automatically at the end of each period, at the price of the plan you chose, unless you turn off auto-renewal at least 24 hours before the current period ends.
• Your account is charged for the renewal within the 24 hours before the current period ends.
• If the price of your plan goes up, Apple tells you before the new price applies and, where the law requires, asks you to agree to it first.

4. Cancelling or changing your plan

Apple manages Twistly subscriptions. To cancel or switch plans on your iPhone or iPad:

• Open the Settings app and tap your name.
• Tap Subscriptions, then Twistly.
• Choose another plan, or tap Cancel Subscription.

When you cancel, VIP stays active until the end of the period you have already paid for, and it doesn’t renew after that. Deleting the app does not cancel a subscription.

5. Restoring VIP on a new device

If you reinstall Twistly or move to a new iPhone, sign in with the same Apple ID, open Twistly, go to Settings and tap Restore purchases. Your active VIP subscription comes back without paying again.

6. Coins

Coin packs are one-time purchases, not subscriptions, and are also charged to your Apple ID account. Coins are used to open locked episodes, and the cost is shown before you spend them. Coins have no cash value, and bonus coins expire on the date shown in the app. Coins are stored in the app on your device, so they may not be recoverable if you delete the app. The full rules for coins are in the terms of use.

7. Refunds

Apple processes every Twistly purchase, so refunds are decided by Apple under its policies. To ask for one, go to reportaproblem.apple.com, sign in with your Apple ID, and choose the Twistly purchase. We can’t issue refunds ourselves, but if something went wrong with a purchase, email support@sagemodestudios.com and we will help however we can.

8. Questions

If VIP or coins don’t show up after a purchase, try Restore purchases first, then email support@sagemodestudios.com or use the support form. We reply within one business day.