Terms of use

1. Accepting these terms

By downloading or using Twistly you agree to these terms and to our privacy policy. Purchases are also covered by our subscription terms and by Apple’s Media Services Terms and Conditions. If you don’t agree, please don’t use Twistly.

2. Who can use Twistly

You must be at least 13 years old to use Twistly. If you are under the age of majority where you live, a parent or guardian must agree to these terms for you. Twistly is for your personal, non-commercial use.

3. Twistly’s content

Twistly and every series in it are provided by SageMode Studios. Each series, including its episodes, titles, artwork, music and text, belongs to SageMode Studios or to the rights holder who supplied it, and is protected by copyright and other laws. The Twistly name and app design belong to SageMode Studios.

We give you a personal, non-exclusive, non-transferable licence to stream the series and watch them inside Twistly. The licence lasts as long as you use the app under these terms. It gives you no ownership of any content.

The catalogue changes over time. We may add, change or withdraw series and episodes, including ones you have saved, opened with coins or downloaded, for example when a licence ends.

4. What you may not do

• Copy, record, capture, re-upload, broadcast or share series or episodes outside the app.
• Keep or play episodes outside Twistly, other than through the app’s own download feature.
• Get around coins, VIP, download limits or any other protection in the app.
• Copy, modify, decompile or reverse engineer the app, except where the law allows it.
• Use bots, scrapers or other automated tools on the app or on our servers.
• Disrupt, overload or try to gain unauthorized access to Twistly or the systems behind it.
• Use Twistly for any commercial purpose, or in any way that breaks the law.

5. Coins

Coins are a virtual item you can buy in the app or receive for free, for example as a daily check-in reward or a bonus with a purchase. You use them to open locked episodes. The number of coins an episode needs is shown before you use them.

• Coins have no cash value and can’t be exchanged for money, sold or transferred to anyone else.
• Bonus coins expire on the date shown in the app and are used before purchased coins.
• Coins spent on an episode can’t be returned, except where the law or Apple’s refund policy requires it.
• Coins and the episodes you open with them are stored in the app on your device. If you delete the app, they may not be recoverable.

6. Twistly VIP

Twistly VIP is an optional auto-renewing subscription. While it is active you can watch every episode without spending coins, choose 1080p video and download episodes. The current benefits and prices are shown in the app before you subscribe. Billing, renewal and cancellation are explained in the subscription terms.

7. Downloads

Downloading is a VIP feature. Downloaded episodes are for watching inside Twistly on the device that downloaded them, and can’t be exported or shared. We may remove a downloaded episode if its series is withdrawn from Twistly.

8. Changes and availability

We work to keep Twistly running smoothly, but we don’t promise that it will always be available, error-free or compatible with every device. We may change, pause or stop features or the app as a whole. If we stop Twistly entirely, we will give reasonable notice in the app where we can.

9. Copyright complaints

We respect the rights of creators. If you believe something in Twistly uses your work without permission, email support@sagemodestudios.com with:

• your name and contact details;
• the work you believe is being used, and proof that you own it or act for the owner;
• the series and episode in Twistly where it appears;
• a statement that you believe in good faith the use is not authorized, and that your notice is accurate.

We review every complaint and remove content when it is appropriate.

10. Disclaimer

Twistly is provided “as is” and “as available”. To the extent the law allows, we make no other promises about the app or its content, including promises of fitness for a particular purpose or that it will meet your expectations.

11. Limit of liability

To the extent the law allows, SageMode Studios is not liable for indirect, incidental or consequential losses, such as lost data or lost profits, arising from your use of Twistly. Our total liability for any claim about Twistly is limited to the amount you paid for Twistly purchases in the 12 months before the claim.

Nothing in these terms limits rights you have under the consumer protection laws of the country where you live that can’t be limited by agreement.

12. Ending your use

You can stop using Twistly at any time by deleting the app. Deleting the app does not cancel a VIP subscription: cancel it in your Apple ID settings. We may suspend or end your access if you break these terms, and where the law allows we will tell you why.

13. Apple

These terms are between you and SageMode Studios, not Apple. Apple is not responsible for Twistly or its content, and has no obligation to provide maintenance or support for it. If Twistly fails to meet a warranty that applies to it, you may notify Apple, which may refund the purchase price, if any. To the extent the law allows, Apple has no other warranty obligation for Twistly. SageMode Studios, not Apple, is responsible for handling any claims about Twistly, including product liability claims, claims that it breaks a law or regulation, and claims that it infringes someone else’s intellectual property.

You confirm that you are not located in a country subject to a U.S. Government embargo, and that you are not on a U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

14. Changes to these terms

We may update these terms. When we do, we will change the date at the top of this page, and for significant changes we will also tell you in the app before they take effect. If you keep using Twistly after a change takes effect, you accept the updated terms.

15. Contact us

Questions about these terms: email support@sagemodestudios.com, or use the support form. We reply within one business day.